Effective Date: January 15, 2025
Version: 1.2
Welcome to Neighbheard ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
By using Neighbheard, you agree to this Privacy Policy.
Account Information:
User-Generated Content:
Usage Data:
Location Data:
Cookies and Tracking:
| Purpose | Examples | Legal Basis | |-------------|--------------|-----------------| | Account management | Create and maintain accounts | Contract performance | | Review display | Publish ratings, comments | Contract performance | | GPS verification | Confirm on-site reviews | Consent | | Analytics and UX | Analyze usage patterns | Consent | | Security & moderation | Fraud prevention, content filtering | Legitimate interest | | Legal compliance | Respond to lawful requests | Legal obligation |
The following information is publicly visible on our platform:
Note: Your email address, GPS coordinates, and personal profile information are NEVER made public.
We share information with trusted service providers who help us operate our platform:
Clerk (Authentication):
Supabase (Database & Storage):
Mapbox (Mapping):
Mux (Video Processing):
AWS (Content Moderation):
Vercel (Hosting):
We may disclose your information if required to:
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.
Account Data: Retained while your account is active and for 90 days after deletion
Reviews and Ratings: Retained indefinitely as public record unless deleted by you or removed by moderation
Media Files: Retained while associated reviews exist; deleted within 30 days of review deletion
Logs and Analytics: Retained for 12 months for security and analytics purposes
Moderation Records: Retained for 2 years for policy enforcement
We regularly review retained data to confirm it is still necessary and delete or anonymize data that is no longer needed.
When you delete or unpublish a review, it will no longer be visible to other users or appear publicly on Neighbheard.
However, we may retain a copy of the content and associated data (such as timestamps, moderation actions, or user IDs) in our internal systems for a limited period for purposes such as:
We periodically review retained data and delete it when it is no longer needed for these purposes.
When an account is deleted, reviews remain visible but are disassociated from all identifiers (username, email, IP address, or account linkage). Such reviews can no longer be reasonably linked to you.
You can request a copy of your data in CSV or JSON format by visiting your account settings or contacting support@neighbheard.com.
Export Formats: CSV, JSON
You may revoke GPS or cookie consent at any time without affecting lawful processing that occurred before withdrawal. Use the "Cookie Settings" link in our footer to manage preferences.
We maintain records of consent for GPS, cookies, and marketing preferences to demonstrate compliance with privacy regulations.
How We Use GPS:
What We Don't Do:
Your Control:
We use a cookie banner to collect explicit opt-in consent for non-essential cookies.
Essential Cookies:
Analytics Cookies:
Third-Party Cookies:
Managing Cookies: You can control cookies through the "Cookie Settings" link in our footer. Essential cookies enable core functionality and cannot be disabled. You may change preferences at any time.
Neighbheard is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.
If you believe we have collected information from a child under 13, please contact us at support@neighbheard.com.
We implement industry-standard security measures to protect your information:
Technical Measures:
Organizational Measures:
Note: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
In the unlikely event of a data breach affecting your personal information, we will:
Our services are hosted in the United States. If you access our services from outside the United States, your information will be transferred to, stored, and processed in the United States.
By using our services, you consent to the transfer of your information to the United States and other countries where our service providers operate.
Automated Moderation: We use automated systems to detect prohibited content:
Human Review: Flagged content may be reviewed by human moderators.
Your Content: By uploading content, you consent to automated and manual review for policy compliance.
If you are a California resident, you have the right to:
To exercise these rights, contact us at support@neighbheard.com.
If you are in the European Economic Area (EEA), you have the right to:
To exercise these rights, contact us at support@neighbheard.com.
Legal Basis for Processing:
EEA users may lodge a complaint with their local data protection authority.
A directory is available at: https://edpb.europa.eu/about-edpb/board/members_en
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
Your continued use of the service after changes constitutes acceptance of the updated policy.
Our service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: support@neighbheard.com or privacy@neighbheard.com
Response Time: We will respond to privacy inquiries within 30 days.
For GDPR-related inquiries, you may contact our Data Protection Officer at: privacy@neighbheard.com
Last Updated: January 15, 2025
By using Neighbheard, you acknowledge that you have read and understood this Privacy Policy.